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The role of operations
Operations management and efficient delivery - part 1
Operations management and efficient delivery - part 2
Introducing supply chain management
Methods of managing supply chain relationships - part 1
Methods of managing supply chain relationships - part 2
Methods of managing supply chain relationships - part 3
Business partnering and KPIs
The marketing function
The marketing environment
The marketing mix
Sales and marketing techniques - part 1
Sales and marketing techniques - part 2
Sales and marketing techniques - part 3
Sales and marketing techniques - part 4
Introducing the HR function
Recruitment and selection
Development and training - part 1
Development and training - part 2
Development and training - part 3
Performance and appraisal
Motivation - part 1
Motivation - part 2
Rewards and incentives
Business partnering and HR KPIs
Introducing the IT function
Management information systems - part 1
Management information systems - part 2
The role of IT in change
IT and virtual organisations
Costs and benefits of information systems
Data security
System architecture and big data
KPIs for the IT function
Lesson 10

The marketing environment

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